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Cheers: Where everybody knows your name

The series Cheers was an American sitcom that ran from 1982 to 1993. The show was set in a Bar of the same name in Boston Massachusetts. The bar was visited by a group of locals who came to drink and socialise.

The lyrics for the show’s theme tune start as:

Making your way in the world today takes everything you’ve got.
Taking a break from all your worries, sure would help a lot.
Wouldn’t you like to get away?

Sometimes you want to go
Where everybody knows your name,
and they’re always glad you came.

Projects commence with the identification of a need, a requirement to change, the necessity to do things differently. We embark on this journey together, from business case preparation, through project initiation, to design, build, user test and go live. Following go live, the project passes into business as usual. The software maintenance contract is there to ensure that help is available when required on the delivered system.

During this implementation period we get to know each other well; project planning meetings, weekly conference calls, design workshops, structured walkthroughs to name but a few. Go live is met with a celebratory drink (or two). On project closure we have a well-deserved celebration of achievement with reflections on challenges overcome.

Two or three years later the time comes to upgrade, to take advantage of those rich new features that have been developed since the version you went live with. The upgrade will require planning, resourcing, risk assessing and then delivering.

A lot has changed since then. You are likely to have additional worries about business, more stress, longer working hours, different people you are working with; and you have been given the role of leading an upgrade your system to the latest version. Where to turn?

The Touchstone team have worked together for many years. The project team who worked with you on the original implementation are still with the business. Telephone us and ask for the project manager by name who did the original work with you and they will remember you, remember your project, and can advise on the work required to deliver the change from your current system to the latest version. The upgrade is successful and you are promoted to pastures new.

Ten years on and you have another position with a different company in the Energy sector. Your new employer use SunSystems, Proactis, XM Pro, and / or Time at Work and are supported by Touchstone. The system needs restructuring and this is going to be completed as part of the upgrade to a new version. Pick up the phone, call Touchstone (+44 20 7121 4700) and ask for project advice on an upgrade that includes a system restructure. Who do you speak with? It is the same people you worked with ten years earlier. A familiar trusted voice at the end of the phone, who can call on a team of pragmatic, hard-working, sociable, experienced individuals. The previous two projects you did with Touchstone were a success and so will this one be.

So as the song goes

Taking a break from all your worries, sure would help a lot.
Wouldn’t you like to get away?
Sometimes you want to go
Where everybody knows your name,
and they’re always glad you came.

At Touchstone ‘everybody knows your name’ and we are always glad you came.

By John Chapman

Note: John Chapman has been with Touchstone since 1993.

References:

http://en.wikipedia.org/wiki/Cheers

http://www.youtube.com/watch?v=iqaSWj8ygrc

 

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