This success is built upon robust processes and the building of great relationships with our customers. Each and every one of our customers has a helpdesk consultant who acts as their central point of contact for any issues – allowing us to deliver knowledgeable, tailored support.
If you have a valid login please access our new customer portal via https://touchstonefms.co.uk/portal
If you do not have a valid login please email a request to firstname.lastname@example.org and it will be sent to you.
Providing a wealth of knowledge that spans the history of the solution up to the very latest releases, our support team comprises a mix of former Infor SunSystems consultants and end-users. In addition, the entire team is fully trained on the value-added associated products that integrate with Infor SunSystems. This means we can take a complete view of each issue – seeing both the macro and micro picture. Because we understand the individual stages of each process, we can diagnose and solve issues quickly and effectively. Furthermore, every member of our support team is able to operate from home, ensuring that they are still available to support you in the event of transport or weather disruptions.
Touchstone’s service plan includes free upgrades to new versions of Infor SunSystems and free access to all service pack releases. Our customers also have use of the Touchstone data centre, enabling you to test your upgrades in a development environment prior to go-live. This prevents potential issues from impacting on your business and enables easy resolution to deliver a smooth upgrade path.
We also offer comprehensive training courses for all ability levels, designed to develop the key skills needed to get the most out of Infor SunSystems. By building knowledge of the solution through education, user adoption is boosted and productivity increased.